Residential Cleaning (Basic)

At Pristine Glo, our commitment to environmental consciousness sets us apart as the leading cleaning company east of the GTA. We prioritize the use of gentle yet effective cleaning solutions, reflecting our dedication to both your home and the planet. Our highly-trained cleaning staff carefully select products that align with environmentally friendly products. While we are open to accommodating your preferences, please note that we do not utilize Pledge, Bleach, or CLR in your home. Instead, we continually evaluate and incorporate new environmentally friendly products, ensuring they meet our rigorous standards before becoming part of our cleaning arsenal.

Commonly Used Products:
● Vinegar
● Hydrogen peroxide
● Essential oils
● Baking soda
● Dish soap
● Rubbing alcohol
● Store-bought natural cleaners
These natural alternatives possess the power to disinfect, clean, and polish surfaces with the same efficacy as harsh chemicals – minus the associated risks. Not only are these gentler options safer for our staff, but they also prioritize the well-being of your family. For the limited cases where a more potent product is necessary, we employ a fume-free oven cleaner. Ovens often require thorough attention due to accumulated buildup, and this specialized cleaner ensures optimal results in the time available. Should you prefer an alternative, we respect your choice, though it may impact the level of thoroughness achieved. For every client, whether in the  commercial or industrial sector, our approach is tailored to individual needs. Smaller offices benefit from the same natural products as our residential services. Meanwhile, larger industrial spaces necessitate the use of specific products such as floor cleaners and degreasers. Our flexibility in selecting products ensures a tailored cleaning regimen that meets each client’s unique requirements. At Pristine Glo, our commitment extends beyond cleanliness – it embraces your health, the environment, and the personalized care we bring to each space we touch.

The initial cleaning process invariably requires more time as we elevate your home to its maintenance standard. The exact duration depends on various factors, such as the number of occupants, pets, accumulation levels, decor preferences, and your home’s size. For our clients, establishing a regular cleaning schedule is a popular choice. Whether you opt for weekly, bi weekly, or monthly cleanings, it contributes to consistent maintenance. Our frequently requested services include bi weekly and every 4-week appointments, minimizing both time and costs for you while ensuring your home’s ongoing splendor. Should you choose intermittent cleaning services, please note that each session will necessitate more time than regular appointments. The time lapse between visits leads to increased buildup that requires thorough attention. The longer intervals between appointments, the more extensive the accumulation.

At Pristine Glo, we’re dedicated to tailoring our services to your preferences and maintaining your living space in its optimal condition. Whether frequent or occasional, our goal remains unchanged: to leave your home impeccably clean and inviting.

Every home possesses its own distinctive characteristics, which influence the time required for cleaning, potentially differing from neighboring homes. As Pristine Glo becomes acquainted with your specific space, the consistency in cleaning duration will become apparent. Estimating the duration accurately is challenging without firsthand experience of the space. Our living habits and lifestyles impact the state of our homes, and this diversity is a testament to individuality. When scheduling your initial cleaning, we offer a preliminary estimate for the time a regular cleaning might take. Subsequent to the initial cleaning, our understanding of your home deepens, allowing us to provide a more precise estimate for future regular cleanings. Pristine Glo’s commitment is to ensure a thoroughly cleaned and inviting space, tailored to your unique needs. Our evolving understanding of your home ensures that our services remain efficient and effective, catering to your preferences and ensuring a consistently maintained living environment.

We have a fondness for all pets, yet recognizing that you know your pets best is important to us. If your furry friend is at ease with new people and the sounds of cleaning activities like vacuuming and mopping, their presence during our visit is absolutely fine. For the comfort and safety of everyone involved, we recommend having the pet in a separate room or crate while we work. In cases where pets are uneasy around new faces or noises, we kindly request that they are secured in a manner that prevents interaction with our cleaners. It’s worth noting that at Pristine Glo, our cleaning team is selected to be pet friendly. However, if a pet’s behavior raises concerns for our cleaners’ safety, they will promptly leave the premises and connect with you to discuss alternative cleaning options.

Important Note: We would like to clarify that we do not engage in activities such as walking, feeding, or cleaning up after pets, including handling urine or feces. Our priority is creating a harmonious and safe environment for both your home and your pets. Feel free to communicate any specific instructions or considerations, ensuring that our cleaning process aligns seamlessly with your pet’s comfort and well-being.

At Pristine Glo, our commitment to excellence is backed by our bonding and insurance coverage, solidifying our position as the most trusted cleaning company east of the GTA. We understand the importance of accountability and peace of mind, which is why we’re proud to be bonded and insured. Should you require proof of insurance, we’re more than happy to provide it. This dedication to transparency and security is a testament to our unwavering commitment to providing the highest level of service and protection for our valued clients.

Rest assured that regardless of linen changes, your beds will always be made as part of our service. Should you wish to provide fresh linens for us to change, we are more than happy to accommodate your request. If spare linens are not available, we can also take care of laundering them – just ensure you inform us in advance.

Furthermore, if additional laundry services are required, kindly communicate your needs in advance. This ensures we allocate sufficient time to complete the task seamlessly. At Pristine Glo, our aim is to make your experience as convenient and tailored as possible, catering to your preferences for a comfortable and well maintained living space.

Absolutely not, unless you choose to be. During the booking process, we will inquire about your availability or preferred method of entry. For the initial cleaning, many clients find it beneficial to be present to guide our cleaners, highlighting any specific areas needing attention or ones to avoid.

For regular clients, most entrust our insured house cleaning professionals with either a spare key or a secure key code for access. This trust reflects our commitment to reliability and professionalism. Rest assured that your preferences are at the forefront of our service, ensuring a seamless and comfortable experience for you. 

Your requests are always welcome here at Pristine Glo! Don’t hesitate to reach out – our commitment to accommodation is a source of pride for us.

As long as the task is within Pristine Glo’s capabilities (with the appropriate tools and training), we’d be delighted to include extra tasks during your cleaning session. To ensure proper allocation of time, we kindly ask for a 48-hour notice before the visit for any additional tasks. This flexibility and responsiveness have played a significant role in establishing us as the premier cleaning company east of the GTA. Your satisfaction and comfort are paramount, and our willingness to adapt to your needs is a cornerstone of our service. Feel free to make requests, and let us take care of the rest!

Of course! Many of our clients opt for a specific number of hours to align with their budget. We follow an hourly pricing model and will collaborate with you to create a priority list for your cleaning session, ensuring we focus on key areas within the allocated time. Please note that we have a minimum requirement of 3 hours for each cleaning visit.

Your preferences and budget considerations are important to us, and we’re here to tailor our services to meet your needs effectively. Feel free to communicate your desired hours, and we’ll work together to make the most of your cleaning session.

At Pristine Glo, our hiring process emphasizes integrity as a core value. This means we confront issues transparently rather than brushing them aside. Our approach is open and honest – if any item is damaged or broken during the cleaning process, our trained staff promptly photograph and report it, without any fear of reprimand.

While our cleaners are meticulous and respectful of your space, we acknowledge that accidents are a part of being human. Upon reporting any damage to our office, we will promptly reach out to you to discuss a swift and equitable resolution. Our primary goal is to repair or replace any broken items to the best of our ability. Each of our residential cleaners is fully insured, enabling us to file an insurance claim when applicable. To ensure the safety of your irreplaceable items, we kindly ask that you store them in a secure place during our cleaning session. Your concerns are important to us, so please communicate them during the booking process. We would like to note that our commitment extends to items that were genuinely damaged during our service. We do not replace or repair items that were previously damaged or improperly installed. Our dedication is to uphold the utmost integrity while delivering exceptional service to you and your home.

While tips are never anticipated, they are sincerely appreciated and accepted with gratitude. Many of our clients find it fitting to offer a small tip at the conclusion of each cleaning session, while others opt for a more substantial year-end gesture. Your kind acknowledgment of our efforts warms our hearts, and if you’re inclined to share your positive experience, leaving a review on our website or Facebook page would mean the world to us. Your satisfaction is our ultimate reward, and we’re here to provide a seamless and exceptional cleaning service, whether you choose to show appreciation through a tip or a heartfelt review. Your support fuels our dedication to delivering top-notch care for your home.

We tailor our services to match your preferences and lifestyle. Pristine Glo is pleased to offer cleaning solutions that cater to your desired frequency – whether it’s weekly, biweekly, monthly, or on an occasional basis. Our flexibility extends to accommodating special events, move-in and move-out needs, and more.

As the premier cleaning company east of the GTAs, we take pride in operating on a no-contract basis. This approach allows you the freedom to adjust your service schedule as needed, ensuring it aligns with your evolving requirements and budget. For our commercial clients, we’re equally adaptable. We can provide cleaning during work hours or after-hours – whatever suits your business best. Our commitment is to provide a seamless, stress-free cleaning experience that revolves around your convenience and preferences. Ready to have Pristine Glo take care of the cleaning for you?

Visit www.pristineglo.com or call 647-249-6838