By booking your appointment using our online check out and/or agreeing to service, you are agreeing to Pristine Glo Cleaning Services following service policies.
1. Pristine Glo is a quality professional cleaning service that is fully insured and bonded.
2. All cleaning technicians are independent contractors of Pristine Glo Cleaning Service.
3. All contractors must arrive in uniform and ID badges for identity for your protection.
4 . We guarantee consistent quality cleaning services. We employ reliable,
hard-working and trustworthy cleaning technicians that are driven by their desire to give the best possible service to our clients.
5. We strive to exceed your expectations for quality cleaning services. We double check and inspect our work before leaving your home. Occasionally and without intention our crews may miss something. So if, after your inspection, you find our technicians missed something, please contact us within 24 hours so we can correct the issue the next day. Refunds are not offered however we are happy to correct any mistakes we made. Requests received by our office after that will be incorporated into your next scheduled cleaning.
6. Schedule Changes or Cancellations: We understand that there are changes in schedules in our busy lives. In the event that a scheduled cleaning service must be changed or cancelled, we ask that our clients notify Pristine Glo two (2) days in advance. This gives us an opportunity to fill that spot and keep our contractors working a full schedule. When a client cancels with less than a two (2) day notice a fee of 50% of the charges for that service will be applied. For permanent cancellation of the cleaning service, we ask that the client notify Pristine Glo two weeks in advance.
Please direct all booking or cancellation inquiries to [email protected] or your direct booking link Pristine Glo Cleaning Services reserves the right to cancel the
clients recurring or one-time appointment 24 hours before the scheduled appointment.
7. Temporary Suspension of Services: If you will be away from your home for an extended period of time, we request that you schedule the cleaning service just before you leave, but not after you leave. This is to ensure that you have a chance to see our work and be the last to leave your home.
8. Please be certain your home is accessible to our cleaning crews. If you are not at home when we come to clean, please deactivate your security system prior to each scheduled visit, or provide us with a code. If our cleaning crews are unable to access your home or if our crew is turned away when they arrive (for any reason), a fee of fifty percent (50%) of the bill due for the service that would have been performed will be applied.
9. For their safety, our cleaning technicians are prohibited from using ladders other than their own ladders or step stools and are instructed to wear (indoor only or shoe cover) shoes in your home. Thank you for understanding.
10. Referrals: Clients will receive $25 off their next cleaning service for referring each new customer to Pristine Glo. This discount becomes effective after the referred customer’s first clean.
11. Prior to the cleaning technician’s arrival, please remove all items, clothing, toys, etc that may delay the efficient cleaning of your home. This will maximize productivity and minimize the time we spend to clean your home. If you prefer that our cleaning technicians remove these items, we are happy to do so and will add the additional billing time with corresponding charges.
12. If you have any irreplaceable, collectable or expensive objects, we ask that these items be secured or put away in order to avoid painful accidents.
13. Pristine Glo is not responsible for damage due to faulty or improper installation of items. Please inform us of any items in your home that require this type of attention. The cleaning crew will immediately notify the client of any accidental damage that occurs during each job. In the event that the client finds any damage in the home as a result of our cleaning service, we ask that you notify Pristine Glo within 24 hours after service has been done. If notification is after the 24 hours day time period, Pristine Glo reserves the right to deny compensation.
14. For the safety of your children, we ask that they be supervised while our staff and equipment are present in your home.
15. Payments
Residential Cleaning
Credit card/ on file or Etransfer
The card on file will be charged only when the appointment is complete.
Office Cleaning
Payment schedules are to be agreed upon signing a service contract. We accept Net 0, Net 15 and Net 30 payment via Etransfer, cheques or credit card payment.
16. Please secure all pets in a room or crate inside and outside your house. Pristine Glo cannot be responsible for cleaning up after pets.
17. Because our costs of doing business rise annually we reserve the option to adjust our cleaning fees on an annual basis. We give as much notice as possible whenever this happens. Please understand we take very seriously how any increases affect our customers and do so only when there is no other option.
18. Cleaning Checklist – Before booking, Pristine Glo Cleaning Service it’s important to note that the cleaning service will not clean anything outside of what was agreed upon during booking. Therefore, it is the client’s responsibility to review the cleaning checklist thoroughly. View CHECKLIST.
19. Pets – Pristine Glo Cleaning Services is not responsible for pets that are left in the property during the entry or exit of our cleaning specialists. Please have pets in a secure spot in your home to ensure their safety.
20. Post Renovation and Construction Cleaning . Pristine Glo Cleaning Services strongly suggests implementing a two or three-step post-cleaning process for optimal results. Since dust resettling is inevitable after cleaning, we advise clients to schedule a second “final pass” appointment. Opting out of a final pass means Pristine Glo is not obligated to conduct a correction visit in the event of dust resettling.
21. What We Don’t Do
Our cleaning professionals are restricted from undertaking the following tasks:
1. Cleaning infested properties (e.g., bed bugs, cockroaches, mice, etc.), pest droppings, or mold.
2. Using ladders higher than 3 steps.
3. Cleaning bodily fluids from pets or humans.
4. Cleaning attics, cold rooms, the exterior of the property, or garage.
5. Cleaning stove hoods/fans.
6. Cleaning fireplaces.
7. Cleaning surfaces that may cause damage to the original surface; our
professionals will notify you of any liability concerns that prevent cleaning.
8. Handling laundry.
9. Cleaning exterior windows.
10. Lifting or moving anything heavier than 20 lbs.
11. Cleaning in unsafe properties or environments lacking water, electricity, heat, or air conditioning.
12. Cleaning the exterior of homes; our cleaners are not trained for exterior property maintenance.
13. Wall washing (spot cleaning only).
14. Cleaning hoarder’s homes or spaces with obsessive clutter.
15. Servicing clients who display disrespect, rudeness, aggression, or fail to comply with the cleaning agreement.
16. Cleaning anything outside the previously agreed cleaning agreement. Changes or additions to the cleaning agreement must be made 24 hours prior to your appointment and are subject to reestimation.
20. Recent Updates, Renovations Or Additional Spaces
In the event of significant alterations to the property or the addition of family members, including pets or renovations, we retain the right to reassess the pricing of the cleaning service.
18. We invest time, money, energy and training in our subcontractors and employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally.
We welcome and appreciate any suggestions that we may use to improve our service to you, our valued client. We appreciate and value your business.